Our routine for answering the phone is simple. Before you pick up the phone smile, then pick up the phone whilst standing, or at least sitting up erect.
Answer the phone in the same consistent manner every time. Simply say ‘Good Morning and Welcome to ABC, This is Continue reading
Testimonials and especially ones that are on your website, your business cards, your printed matter are so essential. It will help you build your credibility.
• 3rd party Endorsement – When someone else speaks about us it is always treated with a greater level of believability than if Continue reading
Grab their Attention, create an Interest and build their Desire then motivate them to Action. This in a nutshell is the one and only way to effective sales. Let’s look at each stage independently; please remember that each stage does not take part independently of each other, they Continue reading
As you receive the business card look the person in the eye. This is essential.
Receive it with both hands and then look at the card.
Do not put it away until you have completed your conversation with the person. If that means keeping it for ten minutes Continue reading